FAQs

Care Instructions Stoneware Products:

Dishwasher friendly | Microwave safe | Oven safe | Stackable

Care Instructions Woodware Products:

Wipe with damp cloth

Acceptance:

When you buy goods from us online, you agree to and accept all our terms and conditions.

Goods and Pricing:

All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.

Price:

The stated prices on our website are in South African Rand and are only valid and effective in South Africa.

Display:

We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our website and we cannot guarantee that the goods you receive, will look exactly as you have seen it. Our stoneware items are handmade, so sizing and colour may vary slightly due to natural variations.

Orders:

Your transaction will only be completed and you will become the owner of the goods once we receive payment from you, and when the goods that you have ordered have been delivered to you (or when you have collected the goods). Once this happens, the transaction is complete and you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, incorrect price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any other loss or claim relating to a transaction based on any error. We are not bound by any incorrect information about goods that are on our third party providers' websites.

Delivery:

We will charge a delivery fee for every order you place, which will be billed at checkout. Delivery fee is dependent on your location and the amount of boxes.

Please note: Due to the fact that our ceramics are handmade, delivery time may vary. If items are in stock in your colour please count on an approximate delivery time of 14 days If items are not in stock in your colour please count on an approximate delivery time of 30-40 days.

Incorrect items delivered:

Should we accidentally deliver the wrong goods to you, or if the goods are not as described on the website, or the goods are missing any parts: Please do not remove any of the stickers or labels, or remove the goods from its original packaging Notify us immediately and we will collect the goods from you at no charge. You can then choose if we should deliver the correct goods to you as soon as possible (if available), or issue you with a refund (using the same method of payment you originally used for the purchase).

Inspecting the goods:

You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and do not accept delivery of the goods. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

Courier:

We make use of courier services to deliver the goods to you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives.

Please note: a standard delivery fee is added to all orders. Should the order exceed 6 packaged boxes, an email will be sent with various delivery pricing options that will be at the expense of the customer.

Refunds:

Please note your crockery is made to order and refunds are not offered. Once a purchased is made, it is final.